Refund policy

 

Last updated: 15.12.2025

All products are made to order using a print-on-demand production model in partnership with Printify.

Returns & Exchanges

Due to the custom-made nature of our products, we do not accept returns or exchanges for:

  • wrong size ordered

  • change of mind

  • personal preferences

  • incorrect address provided by the customer

Please review size charts and product details carefully before placing your order.

Defective or Incorrect Items

We accept returns, replacements, or refunds only if the item is:

  • defective

  • damaged

  • misprinted

  • produced incorrectly compared to the original order

What happens with defective items?

In the event of a defective, damaged, or misprinted item, the product does not need to be returned to us for sustainability and hygiene reasons.

Once the issue is confirmed, we will:

  • issue a free replacement, or

  • provide a full refund

at no additional cost to the customer.

Claims must be submitted within 30 days of delivery, in accordance with Printify’s production policy.

To submit a claim, please contact us with:

  • your order number

  • clear photos showing the defect or error

Once approved, we will issue a free replacement or a full refund at no additional cost.

Items Not Eligible for Refund

  • non-defective items

  • size issues

  • damage caused by misuse or washing errors

  • claims submitted after 30 days from delivery